CUSTOMER CARE STARTS FROM VEHICLES CARE

BUS Our vehicles are situated in a closed place near to our garage, sheltered from the atmospheric agents, that could damage them, and in safety from outsiders. In our firm a person is responsible for the routine maintenance of vehicles. He assures us, that the safety-bolt (i.e., extinguishers, emergency exit, first-aid kit) are always in order, that the busses are clean and, always after a previous control (i.e., fluids, water, oil, tyre pressure, fuel level, etc.), ready to go the next morning. TECHNICAL ASSISTANCE A mechanic attends to the routine and extraordinary maintenance of all our vehicles, while our employee attends to the cleaning of our vehicles as soon as they arrive at our warehouse, at every time of the day. We are assisted by several machine shops for the extraordinary maintenance: Officina Vangelista of Verona, Carrozzeria Conzato of Pozzoleone (VI) and Officina “Car 92” of S. Pietro in Gù. They can give us assistance 24 hours a day. We have a spare car for possible vehicle breakdown. In our office, a person can be found 24 hours a day, for whichever emergency; he has bus driving licence and, if needed, he can replace a not disposed driver at any moment. DRIVERS RELATIONSHIP We give to the drivers their working programme some days in advance, they have to carry out their work very seriously and to report us possible problems, which can occur during the service. At the end of the day, the drivers entrust us the tachograph disk, by which one can be retrieve: time of departure, time of break, speed, time-stop, route-time. LOST PROPERTY Our staff entrust in our office what they have found in the vehicles. We will take care of those objects and you will be able to collect them in office hours. COMPENSATION FOR DAMAGES Our firm supplies the repayment of eventual damages to something or someone, which are caused by our civil liability in the following case: unintentional damages to third parties caused by the vehicles in movement (fares, who are conveyed in our vehicles for any reason, included); lost transported luggage (money, jewellery and securities excluded); unintentional damages to clothes

CONSUMERS RIGHTS security and quiet during the journey; continuity and assurance of the service; the service-hours information has to be timely and easy to available; the travel and prices formalities has to be accessible; observance of departure and arrival time, general situation of the road conditions permitting; sanitary regulations and cleanliness of the vehicles and the public office respected; recognition of our staff and of their duty. CUSTOMER DUTIES do not occupy more than one seat; do not cause damage or dirty the vehicles; do not throw any objects out of the window; do not smoke in the busses or in the public open places; help the elderly and disabled during the journey; do not disturb the other person; do not carry any object, which are considered noxious and dangerous to be, and respect the directions for animal and/or object transport; respect firm’s directions and instructions, as well as the indications given by our staff for, under no circumstances, not to compromise service and travel safety.

OLIVIERO TOURS Via degli Alpini 56, 36040 Torri di Quartesolo (VI) Tel. +39 0444 580329 Fax +39 0444 266455 e-mail: info@olitour.com

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